Renewal Advisor - Full Time
The ideal candidate will be career minded and be prepared to go the extra mile to achieve results. You will be able to think on your own feet, be able to work independently, and as part of a team. You will be organised, motivated and articulate, commanding a positive outlook towards your role and activities.
Key responsibilities and tasks
- Servicing in and outbound calls to existing customers to the highest of standards
- Negotiating terms with both clients and insurers
- Nurturing and developing client and insurer relations
- Selling and cross selling a range of products
- Processing renewals and associated transactions
- Accurately preparing written presentations
Your skills and abilities should include
- Excellent communication skills
- Competent selling techniques with proven results
- An excellent telephone manner and positive nature
- An ability to work under pressure to meet deadline and targets
- Competent organisational skills and elevated administrative abilities
- An ability to focus on detail to maintain accuracy
- Competence with numbers and technical information
- A good standard of written language and presentation
- Proficiency with Microsoft Word, Excel and Outlook
Your employment background should include
- A minimum of 12 months motor and home insurance experience
- A minimum of 12 months sales, service and administrative experience
- Daily communications with the general public via telephone or face to face
- Knowledge and understandings of FCA regulations
