Renewal Advisor - Full Time


The ideal candidate will be career minded and be prepared to go the extra mile to achieve results. You will be able to think on your own feet, be able to work independently, and as part of a team. You will be organised, motivated and articulate, commanding a positive outlook towards your role and activities.


Key responsibilities and tasks

  • Servicing in and outbound calls to existing customers to the highest of standards
  • Negotiating terms with both clients and insurers
  • Nurturing and developing client and insurer relations
  • Selling and cross selling a range of products
  • Processing renewals and associated transactions
  • Accurately preparing written presentations

Your skills and abilities should include

  • Excellent communication skills
  • Competent selling techniques with proven results
  • An excellent telephone manner and positive nature
  • An ability to work under pressure to meet deadline and targets
  • Competent organisational skills and elevated administrative abilities
  • An ability to focus on detail to maintain accuracy
  • Competence with numbers and technical information
  • A good standard of written language and presentation
  • Proficiency with Microsoft Word, Excel and Outlook

Your employment background should include

  • A minimum of 12 months motor and home insurance experience
  • A minimum of 12 months sales, service and administrative experience
  • Daily communications with the general public via telephone or face to face
  • Knowledge and understandings of FCA regulations

Rewards & Benefits

  • Monday-Friday 9am - 5.30pm with an hour for lunch
  • Free private healthcare after two years service
  • Performance-based profit share scheme
  • Industry recognised qualification scheme
  • Staff discounts on insurance products
  • 28 days equivalent holiday entitlement including all bank holidays
  • Longevity of service bonuses
  • Childcare vouchers
  • Increasing holiday entitlment
  • Monthly performance rewards (role dependent)
  • Eye care vouchers
  • Contributory pension scheme

Basic salary is negotiable, experience dependent. On target earnings (OTE) £35,000 with scope to increase plus an additional annualised performance reward and the other benefits described.

If you would like to make an application please download and complete the application form below and email it to careers@firstpoint.co.uk along with your CV.

First Point Application Form
First Point Insurance Management Ltd, registered in England No. 3521771. First Point Financial Management Ltd, registered in England No. 9444714. Registered Office: Lakeview House, 4 Woodbrook Crescent, Billericay, Essex CM12 0EQ. First Point Insurance Management is authorised and regulated by the Financial Conduct Authority, registered number 310158. First Point Financial Management is a trading style of Lifetime Financial Management Ltd. Lifetime Financial Management is authorised and regulated by the Financial Conduct Authority, registered number 448415. Lifetime Financial Management Ltd is registered in England and Wales No. 3652194. Directors: P Merrigan, U Ozturk, C Last. Registered Office: 12-14 Upper Marlborough Road, St Albans, Herts AL1 3UR