Making a Claim

To report an incident, seek assistance or to speak to us about an existing claim please visit www.firstpoint.co.uk/claims.

Alternatively, please call our claims team directly on 01604 498883.

Customer Service - Car & home

For all mid-term car and home insurance servicing enquiries, please call us to speak to one of our dedicated client support team.

01604 498882

Policy Renewals - Car & home

If your enquiry relates to an upcoming car or home renewal, please either call your account executive or phone our renewals helpline.

01604 498884

Business Services - All Enquiries

If you're an existing customer with a business insurance policy, please contact our business services team.

01604 498099

Financial Services - All Enquiries

For all financial services enquiries, please call to speak to one of our specialist protection advisors.

01604 498887

General Enquiries

Not sure who to speak to? Call general enquiries.

01604 498885

Opening Hours & Where to Find Us

Opening Hours

Monday to Friday (9am - 5:30pm)


11-12 Talavera Court, Darnell Way
Northampton, Northamptonshire
NN3 6RW


Would you like a callback?

If you would like to request a callback from one of our advisors, please complete the form and we will contact you shortly.

First Point Insurance Management Ltd, registered in England No. 3521771. First Point Financial Management Ltd, registered in England No. 9444714. Registered Office: Lakeview House, 4 Woodbrook Crescent, Billericay, Essex CM12 0EQ. First Point Insurance Management is authorised and regulated by the Financial Conduct Authority, registered number 310158.
You may check this on the Financial Services Register by visiting the FCA's website, register.fca.org.uk or by contacting the FCA on 0800 111 6768.
First Point Financial Management is a trading style of Lifetime Financial Management Ltd. Lifetime Financial Management is authorised and regulated by the Financial Conduct Authority, registered number 448415. Lifetime Financial Management Ltd is registered in England and Wales No. 3652194. Directors: P Merrigan, U Ozturk and C Last. Registered Office: 12-14 Upper Marlborough Road, St Albans, Herts AL1 3UR.