Making a Claim

To report an incident, seek assistance or to speak to us about an existing claim please visit

Alternatively, please call our claims team directly on 01604 498883.

Customer Service - Car & home

For all mid-term car and home insurance servicing enquiries, please call us to speak to one of our dedicated client support team.

Policy Renewals - Car & home

If your enquiry relates to an upcoming car or home renewal, please either call your account executive or phone our renewals helpline.

Business Services - All Enquiries

If you're an existing customer with a business insurance policy, please contact our business services team.

Financial Services - All Enquiries

For all financial services enquiries, please call to speak to one of our specialist protection advisors.

General Enquiries

Not sure who to speak to? Call general enquiries.

Opening Hours & Where to Find Us

Opening Hours

Monday to Friday (9am - 5:30pm)

Seasonal Hours

Monday 25th December   -   Closed

Tuesday 26th December   -   Closed

Wednesday 27th December   -   10am to 3pm

Thursday 28th December   -   10am to 3pm

Friday 29th December   -   10am to 3pm

Monday 1st January   -   Closed

11-12 Talavera Court, Darnell Way
Northampton, Northamptonshire

Would you like a callback?

If you would like to request a callback from one of our advisors, please complete the form and we will contact you shortly.

First Point Insurance Management Ltd, registered in England No. 3521771. Registered Office: Lakeview House, 4 Woodbrook Crescent, Billericay, Essex CM12 0EQ. First Point Insurance Management is authorised and regulated by the Financial Conduct Authority, registered number 310158.
First Point Financial Management is a trading style of Lifetime Financial Management Ltd. Lifetime Financial Management is authorised and regulated by the Financial Conduct Authority, registered number 448415. Lifetime Financial Management Ltd is registered in England and Wales No. 3652194. Directors: P Merrigan, U Ozturk and C Last. Registered Office: 12-14 Upper Marlborough Road, St Albans, Herts AL1 3UR.
You can check the Financial Services Register by visiting the FCA's website, or by contacting the FCA on 0800 111 6768.