Commercial Account Manager - Full Time

We are a leading broker based in Northampton providing commercial insurances to small-to medium enterprise alongside a range of financial services and specialised personal insurances. We serve businesses, business owners and private clients throughout the UK.

We are looking for a multi-talented individual who will be responsible for creating new leads and opportunities, retaining an existing book of business and winning new customers from both our existing client base and in key localised areas.

Duties will command high quality personal communication skills helping to promote client and insurer relations by telephone, in writing and face-to-face. You will be able to assess market rates, relay information to underwriters and negotiate favourable terms in order to succeed.

You will have proven experience in an insurance and sales environment and be able to perform all of your duties to a high standard whilst working within a framework of company procedures and regulatory requirements.

With a client base of unprecedented quality, the standard of our service is paramount. You will therefore need to display excellent technical skills, handling and processing transactional duties with the utmost accuracy. You will be organised and capable of effective client management throughout the life of the client journey which will include mid-term servicing, cross-selling, overseeing claims and successfully handling client renewals.

What we're looking for

The ideal candidate will be career minded and be prepared to go the extra mile to achieve results. Someone who will be able to think on their feet, working independently and as part of a team. You should be well organised, self-motivated and approachable with a positive outlook towards you work. Supporting academic achievements and Chartered Insurance Institute (CII) qualifications preferred.

Your employment background should include

  • At least 2 years commercial insurance experience (essential)
  • Sales, service and administrative experience (essential)
  • Frequent use of Microsoft applications including Word, Excel and Outlook (essential)
  • Experience working with structured procedures and deadlines (essential)
  • Knowledge and understandings of FCA regulations (essential)
  • Chartered Insurance Institute (CII) qualifications (preferred)
  • Motor and home insurance experience (preferred)

Key responsibilities and tasks

  • Servicing in and outbound calls to new and existing customers to the highest of standards
  • Negotiating terms with both clients and insurers
  • Nurturing and developing client and insurer relations both in and out of the office
  • Selling and cross selling a range of products
  • Accurately processing policies, associated transactions and documentation (Acturis and MS Office)

Employment package and benefits include

  • Monday – Friday 9am – 5.30pm with an hour allocated for lunch and no weekends
  • 28 days entitlement increasing to 34 days with longevity of service
  • Regular social and team-building activities including seasonal out-of-work events
  • Promotional and partnership events including supercar shows & exclusive meets
  • Subsidised healthcare subscriptions offering many wellness and retailer benefits including 50% off Virgin & Nuffield gyms, free Odeon/ Vue Cinema tickets, free Rakuten films, Amazon Prime, cashback at Waitrose and many, many more
  • £500 enrolment referral bonuses
  • £500 opening loyalty bonus increasing by £500 every 5 years
  • Discounts on all insurance products
  • Eye care vouchers, in-house savers scheme and flexible pension scheme

Location and environment

  • Spacious open plan offices located in Moulton Park, Northampton
  • An adjacent and dedicated office for recreation including internal bike storage, shower & changing facilities, comprehensive kitchen & dining area, comfy sofas, and other mod-cons such as Xbox One, SONOS, WiFi & Table Football
  • Greggs & Bewitched Coffee, less than a minute walk
  • Tesco Express, Pharmacy and Chip Shop, 10-minute walk
  • Weston Favell Shopping Centre and Kingsthorpe Front, less than 10-minutes by car
  • Exclusive on-site parking
  • Approx. 15 minutes from the M1 junction 15 and approx. 25 minutes from junction 16
  • 3-minute walk to the local bus stop with buses running regularly to Northampton Town Centre
  • Voi Scooters operating locally

Professional development

  • Regular quality assurance assessments with development feedback support
  • On and off-site training and development programs
  • Financial support for industry led qualifications with the Chartered Insurance Institute (CII)

Salary and Applications

Salary is negotiable, experience and projected income will dictate earnings in range of £35,000 to £45,000 with scope to increase plus the other benefits as described.

If you would like to make an application please download and send your completed application and accompanying CV to:; or

Daniel Tyler - Business Services Manager
First Point Insurance Management
Talavera Court
Darnell Way

First Point Insurance Management Ltd, registered in England No. 3521771. First Point Financial Management Ltd, registered in England No. 9444714. Registered Office: Lakeview House, 4 Woodbrook Crescent, Billericay, Essex CM12 0EQ. First Point Insurance Management is authorised and regulated by the Financial Conduct Authority, registered number 310158.
You may check this on the Financial Services Register by visiting the FCA's website, or by contacting the FCA on 0800 111 6768.
First Point Financial Management is a trading style of Lifetime Financial Management Ltd. Lifetime Financial Management is authorised and regulated by the Financial Conduct Authority, registered number 448415. Lifetime Financial Management Ltd is registered in England and Wales No. 3652194. Directors: P Merrigan, U Ozturk and C Last. Registered Office: 12-14 Upper Marlborough Road, St Albans, Herts AL1 3UR.