Client Services

To ensure of consistent client communications all customers are allocated into our Client Services team. If you are are a new customer, please contact one of the people from out New Enquiries team. For long standing customers we always aim to keep you talking to the same people throughout your experience with us.

If you know which team looks after your account then you can find contact information for each of our representatives within the team, if not call us on 01604 498885.

New Enquiries

01604 498880

Cliff Gathercole - New Client Liaison

Cliff Gathercole

Client Manager

01604 498898

Gary Adair - New Client Liaison

Gary Adair

Client Manager

01604 498868

Gary Dunne - New Client Liaison

Gary Dunne

Client Manager

01604 498891

Matthew Cattell - Client Support

Matthew Cattell

Client Manager

01604 498866


01604 498884

Alex Leczynski - Client Manager

Alex Leczynski

Client Manager

01604 498867

Athour Ali - Client Manager

Athour Ali

Client Manager

01604 498083

Cara Taylor - Client Manager

Cara Taylor

Client Manager

01604 498098

Craig Kearns - Client Manager

Craig Kearns

Client Manager

01604 498873

Craig Topham - Client Manager

Craig Topham

Client Manager

01604 498065

David McDowell - Client Manager

David McDowell

Client Manager

01604 498062

Dean O'Mahony - Client Manager

Dean O'Mahony

Client Manager

01604 498894

Fay Smith - Client Manager

Fay Smith

Client Manager

01604 498863

Jordan Letts - Client Manager

Jordan Letts

Client Manager

01604 498860

Kim Martin - Client Manager

Kim Martin

Client Manager

01604 498861

Natalie Izzard - Client Manager

Natalie Izzard

Client Manager

01604 498075

Peter Bristow - Client Manager

Peter Bristow

Client Manager

01604 498899

Sharla Lambrick - Client Manager

Sharla Lambrick

Client Manager

01604 498063

Steven Archer - Client Manager

Zack Bellis

Client Manager

01604 498865


01604 498883

Customer Service

01604 498882

Brianne Penney - Client Support

Brianne Penney

Client Support

01604 498864

Ellie Horton - Audit and Compliance

Ellie Horton

Client Support

01604 498073

Jayne Tebbutt - Claims and Customer Service Manager

Jayne Tebbutt

Claims and Customer Service Manager

01604 498074

Jennifer Lawrence - Client Support

Jennifer Lawrence

Client Support

01604 498068

Laura Mcloughlin - Client Support

Laura Mcloughlin

Client Support

01604 498089

Mia Frost - Client Support

Mia Frost

Client Support

01604 498871

First Point Insurance Management Ltd, registered in England No. 3521771. First Point Financial Management Ltd, registered in England No. 9444714. Registered Office: Lakeview House, 4 Woodbrook Crescent, Billericay, Essex CM12 0EQ. First Point Insurance Management is authorised and regulated by the Financial Conduct Authority, registered number 310158.
You may check this on the Financial Services Register by visiting the FCA's website, or by contacting the FCA on 0800 111 6768.
First Point Financial Management is a trading style of Lifetime Financial Management Ltd. Lifetime Financial Management is authorised and regulated by the Financial Conduct Authority, registered number 448415. Lifetime Financial Management Ltd is registered in England and Wales No. 3652194. Directors: P Merrigan, U Ozturk and C Last. Registered Office: 12-14 Upper Marlborough Road, St Albans, Herts AL1 3UR.